Honest Living - Terms & Conditions

Thank you for choosing Sustainable Kitchens. We are passionate about people, places and design. Our mission is to inspire a sustainable lifestyle. We very much look forward to working on your project with you.

We try to keep our Terms and Conditions as simple as possible. We rely on trusting relationships with our customers. Our aim is to provide a perfect experience creating your new kitchen.



This quotation is valid for thirty days. All prices are listed as tax exclusive, with VAT added to the final total at the end.

Appliances and worktop prices are subject to change. Please use these prices as an estimate only until the point of ordering. Quotations will be updated and prices confirmed in our final agreement.

Installation costs include all costs associated with installation, delivery, hand painting and working away. The quotation only provides an estimate of these costs, and is subject to change with any development or alteration related to the quotation.

We will honour cabinet prices for six months once a deposit has been paid. If an interim payment is not made within six months due to a manufacturing slot not being booked in with our workshop then the cabinet pricing is subject to change in line with any company price changes.

Honest Living Limited may vary the final contract price from the quotation by mutual agreement where products or services are different or in addition to those set out in the quotation.



If you agree to proceed based on this quotation, we will issue you with a series of invoices at staggered dates throughout your project. You only need to pay us once you have accepted our quotation, agreed to our Terms and Conditions, and received a digital invoice.

The first invoice will request a deposit of £5,000 (+VAT). This payment is required in order to begin advanced design and project development, the deposit is non-refundable. 

On completion of your Detailed Design Document (DDD), you will be invoiced 30% of the total project value less deposit. For Concept projects, stage payments may also be applied prior to DDD completion. 

Appliances will be ordered together (based on prevailing supplier lead times) and will be invoiced at the point of ordering. 

A further 60% of the total project cost (less appliances) will be due two weeks before manufacture, roughly six weeks before delivery with the final balance due on completion of the project. 

Kitchen deliveries that are delayed after manufacture will be subject to the above payment schedule and a storage charge of £80.00 ex VAT per week will be applied. 

All invoices are based on the most up to date quotation we have for your project. Payments are due within fourteen days after invoicing. Invoices outstanding over thirty days are deemed to be overdue. We reserve the right to charge daily interest at 4% above the Bank of England base rate on the outstanding balance. You agree to refund Honest Living for any costs and expenses incurred in recovering payment if you fail to make payment in accordance with these terms and conditions.


Orders are not generally cancellable, but may be possible in writing or e-mail provided that all costs, expenses or other charges already incurred are reimbursed. We retain the right to utilise deposits paid to cover these costs. Any balance in excess will be returned to the customer.



We will give you a Guarantee Certificate on completion. For kitchens installed by Sustainable Kitchens, we offer 30 years protection for the original purchaser against workmanship and installation defects. This is in addition to the manufacturer’s warranty on appliances. In the event of accidental damage or faulty goods reported during installation we will arrange repair or replacement.

Any kitchens installed by a third party will include a Guarantee Certificate for 10 years. 

This guarantee does not cover any fault caused by installation if the installation was not completed by Honest Living, operating as Sustainable Kitchens. Installations provided by Honest Living are covered under the guarantee.


Product liability

We do not accept any liability for products not originally installed by us which may require alteration, modification or re-installing at your request.


Your obligations

We ask that you cooperate with us by arranging access at agreed dates and times agreed, and by supplying information as reasonably requested. You are responsible for obtaining any necessary permissions, licences and consents.

You are responsible for the correctness of all measurements for products or materials given to us. Where these measurements are not correct and materials or products which are ordered, or provided by Honest Living, are the wrong size, you agree to pay for the expense of rectifying this.

You agree to clear the site of all furniture and property prior to us commencing work. This includes old kitchen units or fixtures, except where the quotation provides that we will remove these.

You agree to follow Honest Living’s reasonable instructions relating to safety and the state of work which has recently been completed by Honest Living or is in the process of being completed or to the state of the site in general, including directions and restrictions on appropriate usage, care and maintenance.

We are responsible for arranging the safe and lawful disposal of any waste materials which are generated or removed from the property as a result of our work. Unless the quotation specifies otherwise, you will be responsible for any cleaning and redecorating which is necessary after we have completed the agreed services.

If we store or keep materials or equipment on site, you are responsible for their security and safety and will account to Honest Living for any loss or damage.


Our obligations

We will manage and carry out the installation with reasonable care and skill, and accept responsibility for the standard of workmanship. We will comply with all relevant codes of practice, statutory and regulatory requirements, and are fully insured.

We will at all times hold a valid employer and public liability insurance policy, and will hold and keep up to date any and all licences or permits as may be required in order to provide the services.

We will take all reasonable steps to match our work to existing colours, finishes or other aesthetics as you request, but cannot fully guarantee any such match.

We will take all reasonable care with the property, including reasonable steps to protect your furnishings, wall and floor coverings, but cannot take responsibility for any damage which is caused.


Data Protection

We respect your privacy and comply with the Data Protection Act 2018. We will not disclose or pass personal details of customers to any third party.


Governing law and jurisdiction

These Terms and Conditions shall be governed by and construed exclusively in accordance with the Law of England and Wales.


Website Disclaimer

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Honest Living Ltd’s relationship with you in relation to this website. Honest Kitchens is a trading name of Honest Living Ltd.

The terms ‘Honest’, ‘Honest Kitchens’ ‘Honest Living”, ‘the company’, ‘our’, ‘us’ or ‘we’ refers to Honest Living Ltd, whose registered office is Honest Living Ltd, Unit D4, Avondale Works, Woodland Way, Bristol, BS15 1PA.

Our company registration number is Registered in England No. 7162846. The terms ‘the customer’, ‘you’ or ‘your’ refers to the user or viewer of our website and/or a client, purchaser or customer of Honest Living.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we or any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

The information contained in this website is for general information purposes only. The information is provided by Honest Living and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Honest Living takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Sustainable Kitchens is the trading name of Honest Living Ltd.

Company Registration No: 07162846. 

VAT Number: GB992073304. 

Registered Office: Honest Living Limited, Unit D4, Avondale Works, Woodland Way, Kingswood, Bristol, BS15 1PA, United Kingdom.